Customer Review

• 0

  Great bit of kit, unfortunately one of the main features - WiFi App - is TERRIBLE
  Reviewed in the United Kingdom on 6 December 2018
  Firstly, before giving feedback on the product, I would say to anyone considering an air purifier that it is worth it. I used purifiers for a while now, but this is the first one I have used with an air quality sensor. The air quality in my house without this on is 5x worse than outside! The amount of pm2.5 that is in the air indoors is crazy...It is very easy to unbox and put together this purifier. The filters inside the machine come packaged in sealed plastic, so must be removed before turning on - this is as simple as sliding off the front cover of the machine and the filters are there. Nothing fiddly.The machine plugs in and starts up straight away. No setup required to get it to function without WiFi. All good so far (save for Amazon delivery not knocking on my door, but leaving this on the street in the product box for everyone to see an expensive item to steal).There is a mild smell to start with, but nothing offensive or long lasting. The carbon filter does quite a good job of eliminating smells, especially oil from cooking.Regarding the fan speeds, there are 5 options. Silent is what I use at night in the bedroom, which cannot be heard. Of course, the effectiveness of the machine is not great when the fan is spinning so slowly, but it is better than not being on at all. The regular speeds are 1/2/3, which seem to be very similar. Turbo mode is a huge jump and sounds like a hairdryer. The machine is very effective at removing the pollutants in Turbo mode, as can be seen on the real-time air quality feedback.It would be great to see some speeds inbetween 3 and Turbo, similar to the Dyson pure with 10 speed settings. Since the machine does not oscillate, a strong airflow is required to circulate the air - 3 does not do this well enough and Turbo is too noisy. When switching to Turbo mode, you can see that the air is circulated better, and dirty air drawn in, as the air quality rating shows an increase in pollutants immediately after the speed-up.It would also be nice to set some direction to the clean air outlet. The air inlets are long, thin and on either side, so I expect do a good job of drawing in air from various directions. The air outlet however is on the rear and points upwards. It would be nice to angle this, as I have the unit in the corner of the partly obstructed by another piece of furniture.The thing that really bugs me for a high price air purifier is the App. I have heard similar issue for the Dyson App too, so would not necessarily make a decision on this point, it is just disappointing as the WiFi control is one of the features you are paying a lot for. The App design is quite clear, with easy to read layout. Connecting the unit to the App is a nightmare. I work in technology, and have everything in my house as a "smart" device. This is the most un-user friendly setup I have experienced personally and professionally. It took me almost an hour just to get it connected.You have to set your WiFi so that there is a separate 2.4GHz channel - by default my BT router has a 2.4GHz and 5GHz dynamic connection to allow for devices to connect to either, but because my phone connects to 5GHz channel, I had to change from dynamic to separate channels, which required learning how to change router setup. When changing to a distinct dual channel router setup, a lot of devices got kicked off the network and needed to be provided with a new password and reconnected.During the connection process, the App "guides" you on what to do. However, some steps just don't work first time and need to be tried multiple times. This is even more frustrating since the App doesn't give progress status, so you just sit whilst the App says "please wait" and hope that it works. Sometimes, after a few minutes, it says "connection failed" and provides only one option labelled "connect manually". Pressing "connect manually" does nothing but take you back to start the exact same process again.After finally getting connected to WiFi network, the App can be used to control the fan speed settings, set an auto mode, adjust the brightness of the lights on the unit, and turn on/off the unit. This works okay if your phone/tablet is connected to the same WiFi network as the device. If you are using the App over mobile network, I would say it works probably 10% of the time. The majority of the time it says the device is not connected. Some of the time it says the device is connected, but any change to settings doesn't seem to actually apply to your device - the app just freezes. I sent the log files and contacted the support team, whose only suggestion was to uninstall and reinstall the app (note I had only just installed it as I was setting it up).The App is supposed to also record and display hourly data for the air quality reading of your device. This seems to work okay on my Android device, but in iOS devices it just doesn't load in the App. Only the spinning "loading" icon.Comparing the performance of purification against other purifiers, this is significantly better. I have compared to both the Bionaire and Levoit units I have, and measured the results using the air quality sensor. I ran the Philips unit for 2 hours in a 20 square metre room - the pm2.5 rating reduced to 1 particle per cubic metre. Comparing against the Bionaire and Levoit purifiers, even when left running ALL DAY LONG, they produced a reading of no lower than 15 particles per cubic metre.This effectiveness is what redeems the Philips unit for me - the App and WiFi connection may be difficult and unreliable, but the purification power is immense.The other thing that let me down with the Philips unit was that the Philips website explicitly said you could set a SCHEDULE using the App. You cannot set a schedule, you can only in fact set a timer. So you cannot say turn on at 6am and turn off at 9am. You can only turn it on manually and set a timer for 3 hours. The only thing that redeems this for me is the fact that the device turns on when the socket is turned on - I have this connected to a WiFi plug, which is on a timer. When the WiFi plug turns on, the purifier turns on with the same settings as when last turned off.Edit on 30 July 2019:I bought a second one of these in Prime Day sale and I must say the issues with the setup and app have been ironed out. Leaving my original review unchanged as I cannot tell whether the setup is working better because I already have one device setup on the app.Edit on 07 April 2020:A few more things to add that I have noticed after living with the units for a couple of years now. Everything is still going strong, no rattles, no shakes, no squeaks. I have just added an AC0820 unit to my home office space, and I must say that whilst it doesn't have as many features as these bigger 2000 series units, it seems just as good quality and is so quiet!One thing I noticed when reading reviews of AC0820 before purchasing, is that some people are complaining it is made of plastic. I have actually found the total plastic build of all the units to be a big benefit in keeping them clean. I have a very muddy dog (the kind of one you see in the videos online where they look like a swamp monster climbing out of a mudpit) and he brushes past, or shakes next to, these units on a daily basis. The plastic build means that a little wipe down with some kitchen or bathroom cleaner returns them to looking like new. I imagine the same thing would apply to children who like to express themselves with paint and crayons.I have had to replace the main filter once since buying the units. This is despite two people who work from home and a dog making dust to be sucked up 24.7. Yes, the replacement filters are expensive, but when I had a brand new one next to the one that reached the end of its life, it was like night and day. So I am confident that the particles are getting sucked up and staying trapped.

• 0

  Such a disappointment for an otherwise good product!!
  Reviewed in the United Kingdom on 9 July 2019
  I would be happy if they did lie about the lifespan of the filters. The AC filter Does not last 12 months, it actually lasts 300 hours. The claims they made are misleading and it is shameful that they would use such tactics towards their own customers. I would expect transparency and trust building. Clearly not the case.So basically if you have it on 10 hours a day, say during the night, you’ll need to replace the filter every month. Just the ac filter alone would cost you £360 a year. Take the humidifier wick and hepa filter replacement costs and that will cost you even more!So £450 isn’t expensive enough for an air filter apparently and Philips thought it’d be a good idea to make you pay almost as much in filter replacements. Outrageous!The product itself however is nice, sleep mode noise is undetectable. It is very good a picking up air pollutants and adjustable filtration speeds. Can filter a large room within minutes. Humidifies as expected. Shame about the carbon filter issue, or it would have been a perfect score.

• 0

  Fan rattle and air bubbles
  Reviewed in the United Kingdom on 2 May 2019
  I’m upset there are so many Vine reviews on here - Amazon really should knock those on the head as they add nothing.I paid a lot of money for this air purifier and unfortunately have just arranged to send it back for a refund.The fan had a rattle on it which was really annoying during the night.There was a noise like a water dispenser bubbling air to the top (that the minions like so much on despicable me) every half hour.I got constant notifications to fill up the water - even if I’d just filled it up.All in all disappointedAmazon were great as ever with the no quibble return.

• 0

  Good Product but I ended up Returning It!
  Reviewed in the United Kingdom on 25 July 2018
  The AC itself is a very good product which can be switched to work silently in our bedroom at night time and provides a bit of air movement & cleaning. The product seems well made and is effective in automatic mode. However, I have had problems linking it to Philips partner IoS App by Air Matters. I contacted Philips support by phone & email several times who couldn't help me. I persisted for a while and sent them diagnostic information. Never heard from Air Matters support! So reluctantly I have now returned the AC.AIr Matters is a useful App for anyone, even without the AC, but it can be used to control the AC, & provides historic air purity readings and tells you how long before 3 filters need cleaning or replacement.The only improvement I could envisage with the AC product (besides getting it to work properly with Air Matters), is that it is a little bit heavy and I think would be better with wheels if you want to move it around the room or to different rooms frequently.

• 0

  Must have one if you have heyfever
  Reviewed in the United Kingdom on 28 November 2018
  This is my second one as a replacement of dyson air purifier. The reason why I like it much more than dyson is two reasons:1. The sleep mode much quite than dyson! No any disturb of your sleeping2. This one is 2 in 1 purifier and humidifier. When you have heyfever and your nose and mouth both feel dry. So now with this I no longer need a sole humidifier. Save lot space!

• 0

  Excellent product which has done wonders for my allergies
  Reviewed in the United Kingdom on 21 May 2019
  This is an excellent product which really does make a difference to the air quality in my house and has alleviated my hay fever symptoms massively. Any one who suffers from allergies knows how difficult it is to cope during the summer months. This Air Purifier really does make the difference. It is easy to set up and the automatic mode is excellent as it senses changes to the air quality and adjusts the power accordingly. The air feels crisper within a hour of the Purifier being on. The app is easy to set up and connect and from there it is smooth sailing with the automatic mode. This is an expensive product but does offer value for money as it leads to a better quality of life for allergy sufferers.

• 0

  Random Alarm Clock
  Reviewed in the United Kingdom on 28 March 2020
  This air filter is great if you want a random alarm clock. Every few weeks it will start flashing a light to tell you to clean the front filter (timer based, not because front filter is actually clogged). Then when it feels that you should replace the first inner filter it will treat you to a constant beeping as well as the flashing light - and will continue until you get out of bed at 3am and tell it to be quiet. I'm not sure what will happen when the second inner filter needs replacing - I imagine it will start screaming 'Help, murder!' at me.How to avoid being woken up at 3am:- You must put the device in sleep mode which shifts very little air at all.- No. That's the only option. You can't reset these timers or stop these alarms in any other way - I asked their customer support.This fan is not noisy at higher speeds. It has Sleep / 1 / 2 / 3 / Turbo. I was keeping the fan at speed 2 which is a decent air flow and quiet.For the flashing light alarm, I was using a thick card blue tacked over the top which worked fine. But this new type of beeping alarm there is no solution.The design is terrible. Why do we need to be woken up in the middle of the night in a variety of ways? Why is the inner filter a loud constant beeping - is it because the inner one you are supposed to pay money for the new filter and so a special alarm is needed to make sure the whole house is woken up to be aware of the fact?If you remember to turn the fan down to sleep mode every night and turn it back up every morning this is a good quality air filter. Just bear in mind that if you forget to do it, that will probably be the night that you get woken up at 3am.

• 0

  Love it!
  Reviewed in the United Kingdom on 21 June 2018
  I love this! Have it in my bedroom. It's smart, with a small footprint. I run it at night (it's practically silent on night mode) and when tidying my room or changing the bedding - as this brings on a runny nose and sneezing due to a dust allergy.Been using it for a few weeks now. I have one in my lounge too. I think these must be working as when I'm out and about or at other houses, my hay fever symptoms are worse than when at home. Also, they make the air feel kind of crisp and clean - can't say how and why but it does, which is a nice experience for home.Fully recommend!

• 0

  Have lung lung disease does help breathing would not be with out it.
  Reviewed in the United Kingdom on 1 July 2018
  Very quite have it on all day don’t use a lot of electric

• 0

  A humidifier purifier combo that I've been waiting for for a long time.
  Reviewed in the United Kingdom on 29 March 2018
  A purifier that I've been waiting for for a long time. I definitely recommend it. Much better then dyson products and way cheaper. My plan is to replace dyson humidifier in my other room next month or so. App work just fine, no nasty fog from humidifier like dyson is making and air nice and clean on top of that. 3.5 liter tank seems to be big enough. Worth every penny.