Customer Review

• 0

  App is total joke
  Reviewed in the United Kingdom on 22 March 2021
  How on earth you are charging £129 for a mug and app that simply don't work.SEE reviews of app on Google store: 1.5 stars, even useless apps score more than that.PLEASE MAKE COMBINATION MUG & APPLICATION TO WORK TOGETHER!!!!!!Mug keeps disconnecting and need pairing "every time" you want to use your mug. Make this £129 gift to member of family absolutely useless and make me look like a joke!!!!VERY NOT HAPPY!!!! DO NOT WASTE YOUR CASH ON THIS TRASH

• 0

  Ceramic paint chipping / peeling
  Reviewed in the United Kingdom on 16 November 2020
  The mug does keep our drinks hot (we ordered two of the large mugs) and the build quality is great, but in less than one month the paint is peeling / chipping from the rim of the mug.We do not want to consume ceramic paint despite claims that it may be non-toxic.I saw at least one other reviewer citing this paint chipping problem which continued after their mug was replaced twice. I can't see myself going through that. I would need to have very strong assurances the replacement wouldn't have the same problem...and I'm more likely to simply throw these mugs away.I have seen in the U.S. they have created metallic versions (possibly without paint - like the stainless steel version.) They are probably giving up on fixing the paint chipping/peeling problem...but they don't currently offer the metallic versions in Europe as far as I can see.

• 0

  Worst app I've ever used. Genuinely.
  Reviewed in the United Kingdom on 9 May 2021
  What an expensive piece of garbage. The worst part about this is the app never connects to the mug. As a programmer myself I don't understand how your developers can be so incompetent, I could code a better connecting app alone. I genuinely have no idea how an app could be released in this state by a company. It almost never pairs, when it does it registers as 'empty' when it's not.As for the mug itself, as I can't control it with the app it often times just sits and burns the milk in my drink leaving a nice burt skin over the top of my drink. Lovely.I understand that this is just general incompetence from your dev team, but it borders on blatant lying to customers about how well this works, it does not work anywhere near as advertised.The paint is also chipping away on the inside after only a few months use.

• 0

  Stains very badly
  Reviewed in the United Kingdom on 21 June 2021
  I bought the mug to sit on my desk at work as I am frequently distracted and when I eventually remember I have made a coffee it is cold. The mug works well keeping the drink warm. It keeps a constant 62.5 degrees. It will not maintain anything any warmer.I clean the cup between drinks but now find it is badly stained. Assume it is due to coffee sitting in it longer than normal, but that is what it is designed for.I have tried all sorts to remove the stains, it is now looking rather sad and scruffy on my desk. I would not recommend and would not purchase a replacement. I do not take sugar and have never stirred the cup. I put coffee in straight from coffee machine.

• 0

  Great Idea: Poor Execution! I Really Want To Love It.
  Reviewed in the United Kingdom on 1 July 2021
  Tl;dr - Software and user interface let this product down. For the price I paid I expected better. I would still recommend it, but with a inescapable sense of disappointment and a hole in my pocket.For many months now I've seen influencers the length and breadth of YouTube with Ember mugs in their backgrounds and on their desks. As a wannabe influencer and a massive tea drinker who works from home it was only a matter of time before I found some excuse to buy myself this gift.I bit the bullet last week and at first I was satisfied with it's simplicity and elegance. It had all the hallmarks of a great scandi-influenced minimalist design product with great utility. Was a bit disappointed to see an old school ac adapter for the charging base instead of the now ubiquitous USB charging (meaning I can't charge the mug from my desk without a free power adapter and an extra cable.)Unfortunately having now used the product for a week I think the minimalism goes one step too far so you can never quite tell what "state" the mug is in, whether your brew is being kept hot or slowly going cold takes a bit of divination.See, the mug itself has an LED light indicator, which pulses different colours to indicate different things, but unfortunately these indications are both inconsistent and sometimes confusing.Green means your battery is charged, not that your temperature is correct.Pulsing white means your liquid is heating, but only if you added boiling liquid to begin with.Red means your battery is low... not that your mug is heating.Oh and you can also choose a "custom" colour to identify between multiple mugs in your house... but the default colour is also Red.Then there's the app...The app allows you to remotely set the temperature of your mug by bluetooth... if you're lucky!Pairing the mug was seamless the first time. Unfortunately you have to re-discover it every time you use it. I imagine in an effort to save battery they disabled the auto-search feature like most other bluetooth devices have, what would have been better here is maybe to have it search once every 15 minutes maybe? As it stands I have to reselect the device in the app... every time my phone has gone out of range.The app also has handy temperature presets for different beverages, great. But it also has a tea-timer... which stops timing if you switch app while you wait; not great.Now let's talk about the mugs fatal flaw - heating.In a perfect world you would pour scalding water straight into your mug every time to brew your coffee or tea, the mug recognises a sharp change in temperature and takes its queue to wake up and monitor the temperature. But unfortunately we don't live in a perfect world.If you pour any liquid that is below about 60c (in my tests) like say... if you brew leaf tea or filter coffee in another vessel (like anyone who cares enough to spend £130 on a mug probably does!) Then sometimes, not every time, but often enough to plant the seed of doubt in my mind, the mug doesn't recognise that you've put anything in and despite the temperature reading 58c or whatever - actually your brew is slowly going cold and you'll never know until you reach for your dreams only to be met with the cold slops of reality as you imagine how much your friends would laugh at you if they could see you now.The only way to "wake" the mug, seems to be to stir or swirl the tea and wait for the app temperature gauge to catch up and get back to work. Often it seems like a pint of blood and your first born child wouldn't be enough of a sacrifice for the Ember gods to smile down upon your sorry luke-warm soul.8/10 times it's fine and works perfectly, and those last sups of 60c tea are joyous. But those two-in-ten times are just enough to always have me glancing to the side as I work and saying a quick prayer that the odds are in my favour this time.Great idea, mostly well designed except for the ac adapter, app needs work and connectivity could be improved.UI with the lights needs a rethink, they've sacrificed clarity for simplicity.If I had bought this for £40 in Argos I'd be absolutely delighted with myself.

• 0

  High quality, but has some issues.
  Reviewed in the United Kingdom on 14 May 2021
  The firmware update is finicky and I still haven't managed to get it to update.Keeping the cup connected to my phone is a nightmare too. But once you have a good temperature set, the app isn't needed.Not very useful if you switch up drinks though.Overall, the build quality and feel of the cup is very nice. Very well built and insulated.It is a little pricey, but it does it's job and I'm pretty happy with my purchase.So much better and safer than those heated mats you get.

• 0

  Everyone needs one
  Reviewed in the United Kingdom on 21 August 2021
  Working from home I have found this mug invaluable. No more heating my coo fee in the microwave 2, 3 times (yuk) you can set the temperature at the right drinking temp for you. And it will then keep at that temp allDay if on coaster or about 11/2hrs without.

• 0

  Works well
  Reviewed in the United Kingdom on 18 September 2021
  Didn’t think it would be this good ,worth it

• 0

  Doesn't work and support didn't help
  Reviewed in the United Kingdom on 13 September 2021
  The mug doesn't actually work. The software doesn't support (Samsung S20) and there's nothing their customer service was willing to do. A very expensive gift and a very disappointed dad.

• 0

  Only good for a couple months
  Reviewed in the United Kingdom on 28 April 2021
  I have to echo the others who complained of peeling paint/ceramic. I thought if we were just careful when hand-washing, then that would be fine but we were only a couple months in before it started to peel. 4 months after use, it’s completely unusable. I’d expect more for the price I paid. Cannot seem to get a response on my message to the seller.