FELLOWES ALLERGY UK APPROVED AERAMAX DX55 AIR PURIFIER WITH

Customer questions and answers

• Hi I have just purchased this for my home, works fantastic, however there is a high pitched noise that can be heard by my children. Please help on
  I recently purchased this model and found the same issue. The high pitched noise is annoying enough to interfere with my sleep.I called Fellowes support to enquire and was pleasantly surprised -- the lady on the phone knew exactly what it was. It is the PlasmaTRUE feature of the unit where it electrically charges the… see more I recently purchased this model and found the same issue. The high pitched noise is annoying enough to interfere with my sleep.I called Fellowes support to enquire and was pleasantly surprised -- the lady on the phone knew exactly what it was. It is the PlasmaTRUE feature of the unit where it electrically charges the air to better collect particles, or something of the sort. It can be turned off: after powering on wait a few minutes for the unit to finish calibrating, then press the star/shuriken icon on the display panel (#7 in the manual) and hold for a few seconds until the indicator goes off. This solves the issue for me and now I can keep the unit on overnight. see less

• Had this about 3 months, the 'on' switch suddenly wouldn't turn off, then today tried to turn it on and electrical spark noises happened..!!!?
  Hi,mine did the same when I turned it Off from the switch ! As you are aware ,when you go "near the purifier" ,it revs itself up ,as it is sensitive ,electronically senses and the noise level increases as starts to work at a higher speed,so wait a little while before turning it Off !- cutting Off electricity at top spe… see more Hi,mine did the same when I turned it Off from the switch ! As you are aware ,when you go "near the purifier" ,it revs itself up ,as it is sensitive ,electronically senses and the noise level increases as starts to work at a higher speed,so wait a little while before turning it Off !- cutting Off electricity at top speed before the purifier speed goes back to normal speed ...Mine is connected with a "surge protector extension" ,not directly to the wall socket .I leave it on "all the time" , feel better for it with dust particles extracted with the 2 filters and do not worry about it. see less

• It says this is a DX95 but according to your website and further down this page it should be a DX55, and the DX95 is down as DX55. i
  The unit I have is a DX55,full title Fellows AeraMax DX55 Air Purifier.hope this is of some assistance.I believe they also make a DX95 which is to purify a much larger room area.

• Bought last oct. this week the on switch started crackling, the machine kept turning itself off. now shut down completely. what do i do?
  As you bought it last October, and this is a fault, contact Fellowes about it been mended under guarantee. Phone No : - 00800 18101810.